How Can We Assist You?
Whether you need guidance on selecting the right wellness equipment or have a question about your order, we are here to help.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days. Transit time is typically 5 to 8 business days within the Continental U.S.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use this information to monitor your delivery status in real time.
What is your return policy?
We offer 30-Day Returns on eligible items. Please refer to our Return Policy page for full details on how to initiate a return and the conditions that apply.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right red light therapy panel for my space?
Panel selection depends on your intended coverage area and mounting preferences. Our team can help you determine which size and wavelength configuration suits your home wellness setup best.
What power requirements do infrared saunas and cold plunges need?
Requirements vary by model. Each product listing includes detailed electrical specifications. If you have questions about compatibility with your home setup, contact us before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every inquiry receives a thoughtful reply within one business day.
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Owned and operated by Sanctum Vitality, curating elevated home wellness equipment you can trust.
30-Day Returns
If your purchase is not the right fit, our return process is simple and clearly outlined in our policy.
